Map Lets You Report Potholes, Problems in St. Charles
St. Charles will start tracking problems reported through SeeClickFix, which is accessible through the web or an app.
St. Charles plans to start using the SeeClickFix website and smart phone application to collect and track reports of problems like potholes, broken street lights and derelict properties. Residents can report a problem by either going to the SeeClickFix website or by downloading the app. Users must note the exact location of the issue (the app uses GPS to determine your location) and also have an opportunity to upload a photo. Other community members can "vote" on a report to indicate it should be fixed. From there, St. Charles city staff members will first acknowledge the issue and then assign an inspector to check for violations of city codes. The case number will be noted in the comments on SeeClickFix. The issue is then "closed" …
CB
6:25 am on Friday, March 15, 2013
Riverroad is spot on. It is important to know that in the SeeClick World "closed " does not mean "fixed". It mearly removes the issue from view. By "closing" issues before they are resolved, multiple reports are bound to be made on single "issues" because they are no longer visible on SeeClickFix. Also, there is no way to know what was truly fixed and what is happening with closed but still …   more ›