.

How Do You Keep Customers Coming Back?

FiveStars explains their "Customer Lifetime Value" metric and how it relates to customer loyalty

Our friends at FiveStars have a great infographic about customer loyalty — what it means for your business, and how to increase it. 

Using a metric they've dubbed "Customer Lifetime Value," the infographic details what this means for small businesses and the bottom line. Angela Rodriguez also shares 5 ways to increase Customer Lifetime Value, excerpted below. Read the entire post and see the infographic here.

5 Ways to Increase Customer Lifetime Value

1. Treat new customers like VIPs. 

2. Keep in touch with customers.

3. Give customers a reason to come back SOON. 

4. Implement a modern rewards program.

5. Treat repeat customers like kings.  

TELL US: How does your business keep customers coming back? Have you experimented with loyalty programs in the past?

This article is sponsored by Wells Fargo Works. Watch the video series, then enter the contest where you could win a similar experience, including $25,000 for your business. Watch the videos and enter the contest here.
Shantel May 30, 2014 at 06:19 PM
If I feel like a store is pre qualifying me before I look at merchandise I will not purchase. You never know what's inside a customers wallet.
Linda carullo May 31, 2014 at 02:20 PM
My mom and dad ran an ice cream store for many years. They always said that if it was not for the customer, we would not be in business. the customer is always right. He can always go somewhere else. Make sure you are always polite and respectful. And most important, always give them a reason to come back , with an offer, a coupon or maybe just the simple fact that you remembered their name......
RON Ostrodamus June 01, 2014 at 12:00 AM
Simply the Best on Main in RO has poorly trained employees who do not know that they are talking about, and just check out their ultra limited exchange only return policy on a small card on the back wall behind the register for a hoot. It may only be ten dollars but Caveat Emptor, for in there the customer is always wrong and they are not afraid to tell you that there are NO exceptions. Do not confuse this with a local business, its far from local.
Maxie Saviel July 21, 2014 at 09:18 AM
Dear Sir/Ma, We have direct providers of Fresh Cut BG, SBLC and MTN which are specifically for lease. Our bank instrument can be engaged in PPP Trading, Discounting, Signature Project(s) such as Aviation, Agriculture, Petroleum, Telecommunication, Construction of Dams, Bridges, Real Estate and all kind of projects. We do not have any broker chain in our offer neither do we get involved in chauffer driven offers. We deliver with time and precision as set forth in our agreement. Our terms and Conditions are reasonable, below is our instrument description. DESCRIPTION OF INSTRUMENTS: 1. Instrument: Bank Guarantee (BG/SBLC) 2. Total Face Value: Min of 1M Euro/USD (One Million Euro/USD) to Max of 5B Euro/USD (Five Billion Euro/USD). 3. Issuing Bank: HSBC, London or Deutsche Bank Frankfurt or 4. Age: One Year, One Day 5. Leasing Price: 5.0% of Face Value plus (0.5+X)% commission fees to brokers. 6. Delivery: Bank to Bank SWIFT. 7. Payment: MT-103. 8. Hard Copy: Bonded Courier within 7 banking days. All relevant business information will be provided upon request. If Interested kindly contact me via Email:~ Maxie.finance@gmail.com Skype ID: maxil.finance

Boards

More »
Got a question? Something on your mind? Talk to your community, directly.
Note Article
Just a short thought to get the word out quickly about anything in your neighborhood.
Share something with your neighbors.What's on your mind?What's on your mind?Make an announcement, speak your mind, or sell somethingPost something
See more »